FAQ

Freaquently asked questions(FAQ):
NYSA is a handmade jewelry brand specializing in unique Kundan, fabric, and bead jewelry. Each piece is crafted with love and attention to detail to add elegance to your style.

**2. Do you offer custom jewelry?**
Yes! We accept custom and personalized jewelry orders. Contact us at **support@nysajewelry.com** with your requirements, and we will be happy to bring your vision to life.

**3. How do I place an order?**
Placing an order is easy:
- Browse our collection and select your favorite pieces.
- Add items to your cart and proceed to checkout.
- Enter your shipping details and make payment.
- You will receive an order confirmation email once your purchase is complete.

**4. What payment methods do you accept?**
We accept major credit cards, debit cards, UPI, and other secure online payment methods. All transactions are processed safely through our trusted payment gateway.

**5. Do you offer international shipping?**
Yes, we ship worldwide! Shipping charges for international orders are calculated at checkout based on your location.

**6. How long will it take to receive my order?**
- **Domestic (India):** 5-7 business days
- **International:** 10-21 business days
Custom orders may take additional time, and we will inform you of the estimated delivery date.

**7. Can I track my order?**
Yes! Once your order is shipped, we will email or SMS you a tracking number so you can monitor your delivery.

**8. What is your return and exchange policy?**
We accept returns and exchanges for damaged, defective, or incorrect items. Please contact us within **7 days** of delivery. For full details, review our **Return and Exchange Policy**.

**9. How do I care for my handmade jewelry?**
To maintain the beauty of your jewelry:
- Store it in a dry place away from direct sunlight.
- Avoid contact with water, perfumes, and chemicals.
- Clean gently with a soft, dry cloth after use.

**10. Do you offer gift wrapping?**
Yes, we offer beautiful gift packaging to make your purchase extra special. You can request gift wrapping during checkout.

**11. How can I contact NYSA?**
For any inquiries, you can reach us at **support@nysajewelry.com**. We are here to assist you!

**12. Do you have a physical store?**
Currently, NYSA operates exclusively online to deliver our handcrafted jewelry straight to your doorstep.

Thank you for choosing NYSA – we are excited to be a part of your jewelry journey!